Privacy Policy

Skilled Conveyancing
Effective Date: 16th of September 2025

At Skilled Conveyancing (“we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website skilledconveyancing.com.au and our services.

  1. Information We Collect

We may collect the following types of personal information:

  • Contact details: Name, address, email, phone number.
  • Identification details: Date of birth, driver’s licence, passport, or other documents as required by law.
  • Transaction information: Property details, financial details, contracts, and related documentation provided during conveyancing services.
  • Website usage information: IP address, browser type, pages visited, and cookies.
  • Any other information you voluntarily provide when contacting us.
  1. Sensitive Information

As part of providing conveyancing services, we may need to collect and handle sensitive information, which includes:

  • Verification of Identity (VOI) documents such as driver’s licences, passports, or biometric verification results.
  • Financial details connected to property settlements, trust account payments, or mortgage discharges.
  • Information related to compliance with Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and other regulatory obligations.
  • Details of disputes, court orders, or other legal matters associated with your transaction.

We only collect, use, and disclose sensitive information where it is necessary for us to provide our services, comply with our legal obligations, or with your consent. All sensitive information is stored securely and handled with the highest level of confidentiality.

  1. How We Collect Information

We collect personal information in several ways:

  • Directly from you (e.g., when you complete forms, send us an email, or call us).
  • Through our website (e.g., online enquiries, contact forms).
  • From third parties when authorised by you (e.g., real estate agents, financial institutions, government bodies).
  • Automatically via cookies and analytics tools when you visit our website.
  1. Why We Collect and Use Your Information

We use your personal information for purposes including:

  • Providing conveyancing and related services.
  • Responding to enquiries and communicating with you.
  • Verifying your identity and complying with AML/CTF obligations.
  • Processing payments and managing trust accounts.
  • Lodging documents with government agencies (e.g., Land Titles Office, PEXA).
  • Improving our website and services.
  • Sending you updates or information relevant to your matter (with your consent).
  1. Disclosure of Personal Information

We may disclose your personal information:

  • To staff, contractors, and service providers involved in your matter.
  • To banks, mortgage brokers, real estate agents, government agencies, and regulatory bodies as required.
  • When required by law, court order, or regulatory obligation.
  • With your consent, to other third parties relevant to your transaction.

We do not sell, rent, or trade your personal information.

  1. Data Storage and Security

We take reasonable steps to protect your personal and sensitive information from misuse, interference, loss, and unauthorised access.
This includes secure servers, encryption, restricted staff access, and confidentiality agreements. Where we use third-party service providers (such as electronic settlement platforms), we ensure they also meet strict data security standards.

  1. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to improve functionality and understand how visitors use our site. You can adjust your browser settings to refuse cookies, though this may affect website functionality.

  1. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete.
Requests can be made in writing (see contact details below).

  1. Overseas Disclosure

Generally, we do not disclose personal information overseas. If required, we will seek your consent and take reasonable steps to ensure protection under the APPs.

  1. Complaints

If you believe your privacy has been breached, please contact us using the details below. We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

  1. Contact Us

For questions, access/correction requests, or privacy complaints, please contact:

Skilled Conveyancing
Email: reception@skilledconveyancing.com.au
Phone: 03 9729 3512
Address: 80 Mowbray Drive, Wantirna South, VIC, 3152

  1. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.